Terms and Conditions for Makeup Services

 

CONTRACT

A client service agreement will be emailed or physically given to the client to read before booking services for a particular session.

BOOKINGS

To confirm a booking, a 25% deposit payment is due within 48 hours of scheduling booking. No booking is confirmed until deposit fee is paid. If client cancels their booking for any reason, the deposit is non-refundable and non-transferable. The deposit is to confirm your booking. Please be advised that dates and scheduled makeup times will only be reserved when the deposit is received.

If your makeup booking is for 6 people or more there may be need for an assistant. An assistant will be charged at an additional rate of $100 to cover their fees.

BOOKING TIMES

A start and end time will be agreed upon by Claudia Louis-Marie Makeup Artist and the client. Any additional makeup services outside contract will only be performed at the discretion of Claudia Louis-Marie Makeup Artist. All persons scheduled in the makeup booking need to be available at the scheduled time of each session in order to not break the contract. All makeup for a booking must be at one single location, unless agreed upon by Claudia Louis-Marie Makeup Artist and must be done in consecutive times (no gaps in between apart from work breaks for Claudia Louis-Marie Makeup Artist). Bookings required before 8am / after 7pm may incur a $20 fee. A late fee of $20 will incur if the client fails to arrive at their designated appointment time (10 minute leeway). Surcharge will apply during public holiday and holiday periods.

CANCELLATION POLICY

If the client has not arrived, delays start time or is not ready to begin makeup session 10 minutes after their designated appointment time, the appointment may be deemed cancelled and the client will pay the full price of their booking plus a cancellation fee of $20. Claudia Louis-Marie Makeup Artist will make the final call on whether a booking will still go ahead if the client is late or delays start time. Claudia Louis-Marie Makeup Artist reserves the right to terminate your booking for any non-compliance of terms. Booking will be voided and all monies given will be non-refundable. Booking time or location cannot be changed once Claudia Louis-Marie Makeup Artist had arrived for appointment.

Wedding or Large Booking* appointments cancelled or changed by the client for any reason within 60 days of booking date will not be eligible for any refund on deposit fees paid. If cancellation of Wedding or Large Booking appointments occur within 1 month of the booking, the client agrees to pay a cancellation fee of up to 50% of the cancelled services (including fees) to Claudia Louis-Marie Makeup Artist. If cancellation of Wedding or Large Booking appointments occur within 7 days of the booking, the client agrees to pay 100% of the total remaining balance immediately to Claudia Louis-Marie Makeup Artist. Wedding or Large Booking appointments cancelled or changed by the client for any reason within 7 days of booking date may also be required to cover an additional 15% of their total booking price in cancellation fees. Claudia will have turned away other work and unfortunately this loss of income will have to be covered.

General booking appointments cancelled or changed by the client for any reason will not be eligible for any refund on deposit fees paid. Cancellations of any general booking with 48 hours or less notification the client agrees to pay 50% of the total booking immediately to Claudia Louis-Marie Makeup Artist. Claudia reserves the right to cancel an appointment at any time if she is unable to perform her duties for any reason. The deposit paid will be fully refunded within 2 weeks. Client agrees that the 100% refund of deposit is the only liability to Claudia Louis-Marie Makeup Artist.

TO MAKE A CANCELLATION:
If the cancellation notification is 72 hours or less, the only acceptable method of cancellation is via a telephone call/text to 0211626386.  For 72 hours or more, an email is acceptable.

SATISFACTION GUARANTEE

Makeup will always be completed to the clients satisfaction, but is not to exceed allocated booking time. Ample time is given for each makeup upon booking. Acceptance of completed makeup application by client is acknowledgment by client to Claudia Louis-Marie Makeup Artist that makeup is done to his/her satisfaction. 

BOOKING LOCATION AND REQUIREMENTS

Booking location for the day of appointment with Claudia Louis-Marie Makeup Artist will be at the discretion of the client. There are however, certain requirements needed so that Claudia Louis-Marie Makeup Artist can perform the services. A table / work area must be made available for Claudia Louis-Marie Makeup Artist to set up at. This must be clean and empty. Ample natural light is necessary for services to be performed properly. A working power socket must be available close to the work area. No person(s) are permitted to record or photograph Claudia Louis-Marie Makeup Artist in anyway, unless otherwise advised. 

Client must not hinder Claudia Louis-Marie Makeup Artist from performing her services by eating, drinking, using electronic devices, having photographs or videos taken or attempting to do other things whilst Claudia Louis-Marie Makeup Artist is working on client. Only booked clients may be present for bookings at Claudia Louis-Marie's home studio, no others. This includes children (babies under 6 months are welcome). Clients under the ages of 18 years may have 1 adult present with them, should they wish. Claudia Louis-Marie Makeup Artist will not be held liable for any injuries that should arise while on location. Remember to wear a button down shirt so that you do not damage your makeup whilst getting dressed. Claudia may request to take photos of your makeup (before and after). If you do not wish to be asked, please advise Claudia of this.

TRAVEL COSTS AND LOCATION BOOKINGS

Claudia Louis-Marie Makeup Artist is based part time in the Far North and part time in Central Auckland. Claudia Louis- Marie Makeup Artist is able to travel to most locations, POA. Please inquire as there may be a minimum spend required. Inquiries on where Claudia will be based on a specific date are welcomed. Claudia Louis-Marie Makeup Artist has a home studio in Ponsonby, Auckland which clients can come to when available. Additional expenses may be required if job is in another town or city. All costs for travel to a booked appointment are to be paid for in advance by client. Costs may include, but are not limited to: airfare, hotel, transport and parking, meals.

MINIMUM SPENDS

Claudia Louis-Marie Makeup Artist may require a minimum spend for certain bookings. A minimum spend is based on your booking location / date.

Wedding Bookings where the Bridal Party totals less than 3 adult members will see Bridal Makeup at $180. Wedding bookings that require Claudia's mobile travel services require a minimum spend of $250. 

LIABILITY

Claudia Louis-Marie Makeup Artist ensures all brushes, tools and makeup products are sanitised and are continually kept clean between every makeup application. Any skin condition must be reported by the client to Claudia Louis-Marie Makeup Artist prior to booking commencing. You are legally obliged to disclose privately to Claudia if you are sick, ill or contagious in any way at the time Claudia Louis-Marie Makeup Artist will be performing a makeup session on you. Claudia Louis-Marie Makeup Artist reserves the right to refuse any sick, ill, contagious clients. Claudia Louis-Marie Makeup Artist reserves the right to make any final decision on whether a client is unsafe to perform a makeup session on. If the client has not given Claudia Louis-Marie Makeup Artist 48 hours notice that they or part of their booking party is unwell, the client is not eligible for a refund or credit. If the client has provided Claudia Louis-Marie Makeup Artist with 48 hours notice that they or part of their booking party is unwell a 50% credit note of the sick person’s makeup session cost will be offered. Client agrees to release Claudia Louis-Marie Makeup Artist from liability for any skin complications due to allergic reactions.

PAYMENT

Claudia Louis-Marie only accepts online payments (bank transfer) - no exceptions. Online payment services such as PayPal are available for overseas clients. The final balance is due (showing in account) 2 days prior to the scheduled booking, unless otherwise advised - no exceptions. Payment must be completed and paid in full before job begins - no exceptions. The person who made the booking is who is responsible for all payments being correctly made.

By making a booking with Claudia Louis-Marie Makeup Artist the client engages in “Service” and agrees to be bound by the terms and conditions and the contract of service. These terms and conditions and the contract of service are a legal agreement between you and Claudia Louis-Marie Makeup Artist. These terms and conditions apply to all clients. If you do not agree with the terms of use, do not access, use or engage in work with the provider. Once you have engaged with Claudia Louis-Marie Makeup Artist we will assume you have read and agreed to the terms and conditions. These Terms and Conditions may change without notice. Prices are subject to change.

In the event an invoice is issued for payment for any reason then payment shall be due within 24 hours of the date of the invoice. If the client does not pay the amounts owed to Claudia Louis-Marie Makeup Artist when due, amounts and invoices will be passed on to a collection agency to pursue you for collections. Claudia Louis-Marie Makeup Artist reserves the right to take any legal action and to terminate your right to book with her at any time at her own discretion.

REFUNDS:
Refunds are not available for any completed services; therefore if you are in any way dissatisfied, it is up to you to discuss this with Claudia before your booking ends (must not exceed 6 hours after the booking). All discussions regarding refunds/discounts will be entered into on a case-by-case basis and from there Claudia can make sure that you both see eye to eye. 

Please read the terms and conditions and service agreement carefully before booking with Claudia Louis-Marie Makeup Artist.

*Large Booking is a booking of 3 or more people.

These Terms and Conditions are legally copyrighted. Copying or plagiarism will result in legal action taken against the offender.

Claudia Louis-Marie | Makeup Artist

PH - 021 162 6386

E - claudia.louismarie@gmail.com

FB – Claudia Louis-Marie Makeup Artist

IG - @claudialouismariemua