FREQUENTLY ASKED QUESTIONS


WHERE ARE YOU BASED?
Claudia is a New Zealand Makeup Artist based in Awanui - Far North. She travels back regularly to Ponsonby - Auckland every month for bookings. She has a studio in both Awanui and in Ponsonby, Auckland.

Please feel welcome to enquire where Claudia will be based on a specific date. 

DO YOU TRAVEL TO LOCATION?
Yes, Claudia is a fully mobile Freelance Makeup Artist. Claudia can travel for certain bookings (Weddings, Shoot Sets, Commercial etc.) She covers all of New Zealand and International locations also. Claudia regularly books International Destination Weddings and offers affordable travel rates. Her most popular destinations include Rarotonga, Fiji and Samoa. Please contact Claudia for information on her affordable travel rates. Claudia will be in Rarotonga in September 2019 - please enquire here.

WHAT DAYS DO YOU TAKE BOOKINGS?
Claudia is available for booking 7 days a week, all year round including all public holidays. 

HOW DO I MAKE A BOOKING WITH YOU?
Through Claudia's website through her Makeup or Bridal pages. A booking fee is required to secure a booking.

HOW LONG DOES A MAKEUP SESSION TAKE?
This varies depending on the look you have in mind. Anywhere from 30 minutes to 85 minutes. On average a single makeup session takes 45 minutes.

DO I NEED TO PREP MY FACE BEFORE MY MAKEUP BOOKING?
Ensure you maintain a regular skin regime that includes daily cleansing, exfoliating and moisturising and drink lots of water leading up to your makeup booking. Please exfoliate the night before and moisturise. Please ensure you arrive with no makeup on. Please have a clean face with no oily or drying products applied, such as spot drying lotions. Ensure that your moisturiser has an SPF of no more than 15 as it can cause 'flashback' in photos and make you look very pale. Makeup always looks best with groomed eyebrows so you may wish to have them professionally groomed prior (Claudia can discuss this with you when booking).

DOES THE MAKEUP APPLIED LAST ALL DAY?
How you care for your skin will play the biggest factor in the longevity of your makeup. If the client has maintained a good skin care regime leading up to the booking, then they can be certain the makeup applied will last all day + night. Claudia prides herself on her professional skills. These paired with her use of premium, high end products, will ensure the makeup will last a minimum of 8 hours (if not well over 12 hours).Please see Claudia's testimonials here.

WHAT IS THE DIFFERENCE BETWEEN YOUR MAKEUP and EXTENDED MAKEUP SESSIONS?
STANDARD MAKEUP runs for a maximum of 55 minutes and most looks can be completed within this time frame.

However, complex looks such as Glitter Cut Creases, Heavy Spotlights, Glitter Wings etc take up to 85 minutes and therefore fall under a EXTENDED MAKEUP. If you are unsure which service to book please enquire with Claudia here. 

DO I NEED TO BRING ANYTHING WITH ME TO MY MAKEUP BOOKING?
No, Claudia always provides everything needed for your makeup booking. You may wish to bring a photo of the style of makeup you want. If you do not wish to purchase a $5 lipstick touch up kit at your booking, then it is advised you bring a lipstick with you that you intend on using for touch ups.

I HAVE SENSITIVE SKIN - CAN I BRING SOME OF MY OWN PRODUCTS THAT I KNOW WORK FOR ME?
Yes, absolutely. Claudia can nearly always use your own products if you wish (with some exceptions). Claudia wants you to be comfortable and if this means using your own makeup or skincare at any point, that is fine. Please note Claudia always provides everything needed, using your own products is optional at the clients discretion. 

WILL I NEED TO TOUCH UP OR NEED MY OWN LIPSTICK OR POWDER?
Claudia will use waterproof/resistant makeup where possible and everything is professionally 'set' to last all day, and it will. Makeup does require touching up throughout the day or evening to maintain a perfectly fresh look, as we naturally bump and touch our face. Claudia supplies Lipstick Touch Ups - which cost $5.00. It might be nice to also carry a touch up powder, and/or a small bottle of MAC Fix + too. For weddings this is usually essential – Claudia can discuss this prior to your booking and suggest what is best suited to your skin type and tone.

DO YOU REQUIRE ANY MINIMUM SPEND?
MAKEUP: A minimum spend of $400 is required for any booking needing the Travel Service with the exception of some commercial and editorial bookings.

BRIDAL: FRI + SAT + SUN | December - March

(PEAK WEDDING SEASON WEEKENDS) MINIMUM SPEND OF $800 IS REQUIRED

FRI + SAT + SUN | October - November + April

(WEDDING SEASON WEEKENDS) MINIMUM SPEND OF $600 IS REQUIRED

ALL OTHER DAYS

(OFF SEASON + WEEKDAYS)

MINIMUM SPEND OF $500 IS REQUIRED FOR BRIDAL BOOKINGS NEEDING TRAVEL

MINIMUM SPEND OF $250 IS REQUIRED FOR BRIDAL BOOKINGS IN STUDIO

WHAT TIME SHOULD I BOOK YOUR FOR MY BRIDAL PARTY ON THE DAY?
The best way to figure out what time you'd be looking at booking for is to work backwards. Start with the time you need to leave your getting ready venue by - then take 45 minutes to an hour off that for when makeup should be finished by. By letting Claudia know your ceremony time and the time you wish to be ready by, Claudia will be able to create a custom schedule for the Wedding Makeup Booking that fits in with your Bridal hair stylist also. 

WHEN SHOULD WE HAVE MY BRIDAL PARTY MAKEUP FINISHED BY?
Claudia always suggests that makeup be finished 45 minutes prior to walking out the door. This way you have enough time to get dressed and take photos, but your not leaving too big of a gap between the final professional makeup touches and the ceremony. The last hour can go by very quickly so its nice to enjoy this time getting dressed, having bubbles etc.

HOW SOON SHOULD I MAKE A BOOKING?
ASAP. Diary is now open for 2021 bookings. Claudia often books every weekend, every month, ahead of every month. Claudia always advises to book as far ahead as possible to ensure your date is available. Claudia takes bookings up to 2 years in advance.

IS A BRIDAL TRIAL NECESSARY?
Yes, absolutely. Booking a Bridal Trial session will ensure that you know and love your makeup prior to your wedding. It is the perfect time to experiment with a look you have in mind opposed to being rushed on the day. Having a Trial Session with Claudia behind you, ensures you can sit back and relax on your wedding day, knowing you love the look you created with Claudia. 

It’s recommended that the Bridal Trial is done two months or more prior to the wedding.

It is great idea to plan the trial with your hen’s night or dress fitting so you make the most of looking and feeling fabulous.

For Standard Makeup Bookings, Claudia also offers trials. Claudia will set aside a time that suits you, to create your perfect makeup look, prior to your big event. Simply enquire with Claudia for Standard Makeup Trial prices.

HOW DOES A BRIDAL TRIAL SESSION RUN?

You can expect that your Bridal Trial Session with Claudia will last 60-90 minutes. When coming to your trial it is really helpful to have researched the style of hair and makeup looks you like. Please bring digital photos of these looks, plus of your Wedding Dress if you can so Claudia can get the best idea of what you are wanting. If you are completely stuck Claudia will be happy to offer her opinion and give some ideas. Claudia will go over your ideas and looks you are envisioning for your wedding day.

Once decided, the detailed makeup application begins with Claudia talking you through the session, you being able to tweak and make any changes you'd like, whilst not exceeding the booking time limit. Should you decide you wish to have another trial session with Claudia to try a different makeup look - please let Claudia know and she will book you in ASAP. Any further trials will be charged at the same rate as the first. 

Claudia documents the entire session to use for your wedding day, through comprehensive notes and photos. Trial sessions can also include trials for any other bridal party member, and Claudia recommends having Trials for the full Bridal Party. Please enquire to book.

WHAT DOES YOUR MAKEUP APPLICATION INCLUDE?
Skin prep, primer, foundation, concealing & correcting, setting powder, contouring, highlighting, blush, brows, eyeshadow, eyeliner, mascara, false lashes and lipstick. This can always be modified to suit personal preferences.

DO YOU WORK WITH ASSISTANTS FOR LARGER EVENTS/WEDDINGS?
Yes if your event requires an extra hand Claudia will arrange an assistant who is fully qualified and experienced. Weddings or bookings with 6 or more people (or on time restrictions) will usually require an assistant.

I AM BOOKED IN AT ONE OF YOUR STUDIOS - CAN I BRING PEOPLE WITH ME?
SALON ETIQUETTE: No, unfortunately not sorry. Claudia asks that you do not bring friends or family, including children or babies to your booking. Clients under the age of 18 may have 1 adult (per group) present with them, should they wish. Extra people have proved to often be big distraction and due to strict time schedules, Claudia cannot afford for any time lost. Any people who are not booked for makeup will unfortunately be turned away. 

IS THERE FREE PARKING AVAILABLE AT YOUR STUDIOS?
Yes - free private parking is available at Claudia's Awanui Studio. Please aim to arrive 5 minutes before your booking time. Free street parking is available at her Ponsonby Studio, however as Ponsonby is a busy suburb - sometimes the street can get quite full! Please allow extra time incase you cannot find a park straight away - you may have to park further up the street. 

I HAVEN'T RECEIVED A REPLY FROM YOU YET REGARDING MY BOOKING ENQUIRY - SHOULD I EMAIL AGAIN?
No. Claudia replies to every single enquiry from oldest to most recent. By sending another email your enquiry will be bumped to the beginning and seen last. Please always allow at least 72 hours for a reply - Claudia will always get back to you as quickly as possible. Most replies are sent within 48 hours. 

 

SHOULD YOU HAVE A QUERY THAT HASN’T BEEN ANSWERED HERE IN MY FAQ, PLEASE USE THE CONTACT FORM BELOW. THIS FORM IS NOT FOR BOOKING ENQUIRIES

Claudia Louis-Marie | Makeup Artist